Hello. What can we help you with?

Some things you can do here

Your Orders

Track packages Edit or cancel orders

Returns and Refunds

Return or exchange items Print return mailing labels

Terms & Conditions

Check our terms & Conditions

Way to sell

Selling Online

Use our online sales channels to sell
on the internet.

Selling Offline

By visiting our offices



– The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

– Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

– On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

– Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

– As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

– An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your chhapai.com account.

Cancellations and Returns

– Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

– The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

– You can raise a request to return your items with these simple steps:

Do you still have a question?

If you can’t find what you are looking for click Contact Us at any time.

[email protected]

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Always happy to help you.