Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Chhapai website and the purchase of products and services from Genie Prints Private Limited ("Chhapai", "we", "our", "us"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

2. Products & Services

Chhapai offers the following products and services:

• Printing Products: Premium business cards, letterpress editions, foil-stamped cards, embossed stationery, and archival-grade printed products.
• Design Services: Professional graphic design and artwork preparation services for print-ready files.
• Gifting Products: Curated gifting and stationery products.
• Sample Packs: Physical paper and print samples to help clients make informed decisions.

All products are custom-made to order and produced to your specifications. As such, standard retail return policies do not apply.

3. Orders & Acceptance

• All orders are subject to acceptance by Chhapai. We reserve the right to decline any order at our discretion.
• An order is considered confirmed only upon receipt of full payment and written confirmation from us.
• You are responsible for ensuring all details submitted (artwork, names, contact information, addresses) are accurate before confirming your order.
• Once an order enters production, changes cannot be made. Please review all proofs carefully before approval.
• Chhapai reserves the right to refuse orders for content that is unlawful, offensive, defamatory, or in violation of third-party intellectual property rights.

4. Pricing & Payment

• All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise, and are inclusive of applicable GST.
• Prices are subject to change without prior notice. The price applicable is that displayed at the time of order confirmation.
• Full payment is required before production commences.
• We accept payments via credit/debit cards, UPI, net banking, and other methods facilitated by our payment partners (Cashfree, Razorpay).
• For international orders, prices will be displayed and charged in the applicable currency with relevant taxes and duties applied.
• Reseller and partner pricing is subject to separate agreements and tier-based discount structures.

5. Design Proofs & Client Approval

• For orders involving design services or artwork, a digital proof will be sent for your approval before production begins.
• Production will not commence until written approval of the proof is received from the client.
• By approving a proof, you confirm that all content, spelling, layout, and design elements are correct. Chhapai will not be liable for errors approved by the client.
• Clients are entitled to up to 2 rounds of revisions within the scope of the agreed brief. Additional revisions may be charged separately.
• Screen colours may differ from printed output due to monitor calibration differences. Minor colour variations are inherent to the printing process and are not considered defects.

6. Cancellation Policy

• Orders may be cancelled within 12 hours of placement, provided the order has not yet entered production.
• Cancellation requests must be submitted in writing to hi@chhapai.com with your order number.
• Once an order is confirmed as being in production, cancellation is not possible.
• In the event of a valid cancellation, any amounts paid will be refunded within 7–10 working days via the original payment method.
• Design service fees are non-refundable once work has commenced.

7. Returns & Replacements

As all our products are custom-made to your specifications, we do not accept returns or offer refunds under normal circumstances.

However, we are committed to quality and will provide a replacement in the following circumstances:

• The product received is materially different from the approved proof.
• There is a clear manufacturing defect (e.g., significant printing errors, structural damage during production).
• The wrong product or quantity was delivered.

To raise a replacement request:

• Contact us within 48 hours of delivery at hi@chhapai.com.
• Provide your order number, clear photographs of the issue, and a description of the defect.
• Our team will review and respond within 3–5 working days.

Note: Minor colour variations, slight texture differences, and small tolerances in dimensions are inherent characteristics of artisanal printing and are not considered defects.

8. Shipping & Delivery

• Shipping is fulfilled through third-party courier partners. Once dispatched, the delivery timeline is subject to the courier's schedule and any factors beyond our control.
• Estimated production times are stated on each product page. Delivery timelines are in addition to production time.
• Rush delivery options (where available) may reduce production time by approximately 50% for an additional charge of 25% of the order value.
• Chhapai will provide a tracking number once your order has been dispatched.
• We are not responsible for delays caused by courier companies, customs (for international orders), incorrect addresses provided by the customer, or force majeure events.
• Shipping charges are calculated at checkout based on order weight and destination zone.

9. Artwork & File Submission

• Artwork must be submitted in the formats specified by Chhapai (PDF, AI, EPS, or high-resolution PNG/TIFF at minimum 300 DPI).
• You confirm that you own or have the necessary rights and licences to all artwork, images, and content submitted for printing.
• Chhapai is not liable for print quality issues arising from low-resolution, incorrectly formatted, or improperly prepared files submitted by the client.
• We may carry out minor file adjustments (e.g., colour mode conversion, bleed addition) as necessary. Any significant changes will be communicated before production.
• Design files submitted to Chhapai are kept for up to 1 year and may be used for reorders. You may request deletion of your files at any time.

10. Print Quality Disclaimers

• Colour Accuracy: Printed colours may vary from what is displayed on screen due to differences in monitor calibration, ink behaviour on paper, and the inherent characteristics of letterpress, foil, and emboss printing. We recommend requesting a physical sample pack before ordering if colour accuracy is critical.
• Texture & Feel: Paper textures, weights, and finishes may vary slightly between batches due to natural fibre variations.
• Tolerances: A ±2mm dimensional tolerance is standard across all printed products and is not considered a defect.
• Foil & Emboss: Foil stamping and embossing results can vary slightly based on paper type, humidity, and plate pressure. Minor inconsistencies within a batch are inherent to the process.
• Proofing: A digital proof does not fully represent the final printed product, particularly for special finishes. We strongly recommend ordering a physical sample before large-volume orders.

11. Intellectual Property

• All content on the Chhapai website — including text, images, graphics, logos, edition names, product photography, design templates, and branding — is the exclusive intellectual property of Genie Prints Private Limited and is protected under applicable trademark and copyright laws.
• The "Chhapai" name, logo, and all associated brand assets are registered trademarks of Genie Prints Private Limited.
• You may not reproduce, distribute, modify, or commercially exploit any content from this website without prior written consent from Chhapai.
• Clients retain ownership of their original artwork and designs submitted for printing. By submitting files to Chhapai, you grant us a limited licence to use your artwork solely for the purpose of fulfilling your order.
• Chhapai reserves the right to use images of completed orders for portfolio, marketing, and promotional purposes unless you explicitly request otherwise in writing.

12. Limitation of Liability

• Chhapai's liability for any claim arising from an order shall not exceed the total value of that order.
• We are not liable for indirect, consequential, or incidental losses, including loss of business, revenue, or profits arising from delays, defects, or errors.
• We are not responsible for losses arising from incorrect information provided by the client, events beyond our control (force majeure), or third-party courier failures.
• Our website and services are provided "as is" without warranties of any kind beyond those expressly stated in these Terms.

13. Website Use

• You agree to use this website lawfully and not to engage in any activity that disrupts or interferes with its functionality.
• You must not attempt to gain unauthorised access to any part of our systems or data.
• Links to third-party websites are provided for convenience only. Chhapai is not responsible for the content, privacy practices, or services of any linked third-party websites.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Governing Law & Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India, and specifically the laws applicable in the Union Territory of Chandigarh.
• Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Chandigarh, India.
• Before initiating formal legal proceedings, we encourage you to contact us at hi@chhapai.com to resolve any dispute amicably.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised Terms.

17. Contact Us